Refund policy

🔁 Return & Replacement Policy

At Spirit Stitch, your satisfaction is our priority. We offer a 100% satisfaction commitment and are happy to assist if something isn’t right with your order.

We offer free replacements in the following cases:

• The product arrives damaged, defective, or with a printing error
• You received the wrong item or design
• You contact us within 30 days of delivery
• You provide clear photo evidence
• 📌 No physical returns are required. If eligible, we’ll send a free replacement or issue a refund on a case-by-case basis.

📏 Wrong Size?

Each product page includes a detailed sizing chart — you’ll find it on the right side of your screen, labeled “SIZE GUIDE”, about halfway down the page.
Please double-check the chart before placing your order to ensure the best fit.
If the wrong size is selected by the buyer, we are unable to offer a free replacement — however, we may provide a discount code to help you reorder 💫

💸 Refunds

We prioritize sending a free replacement whenever possible. Refunds may be issued:

• If a replacement is not possible
• If the product cannot be delivered
• Or in special cases, at our discretion
• 📌 If a refund is approved, it will cover the product price only. Shipping costs are non-refundable.

⚠️ Fraudulent Claims:

• We reserve the right to deny refund or replacement requests if submitted photos appear digitally altered or inconsistent with shipping records.
• We may request additional images to verify the issue.

📩 Need Help?

Email us at spirit.stitch.store@gmail.com with your:

• Order number
• Issue description
• Photo evidence (if applicable)
  

We’ll respond within 2 business days and help you stitch things right 🌿